Active Directory
Active Directory is an essential tool for IT helpdesk support, enabling efficient and secure management of users, resources, and policies within an organization's IT infrastructure.
Rakesha Bass Portfolio
IT Specialist well versed in Customer Service, Active Directory, ServiceNow, Zendesk, Microsoft 365, IT Service Management, MAC OS, Windows, iOS, and Android. View My LinkedIn Profile
Microsoft Office 365
From an IT Helpdesk Support perspective, Microsoft Office 365 offers a robust suite of tools that enhance productivity, collaboration, and communication within an organization. Efficient management, user support, and security measures are key to maximizing its benefits and ensuring a seamless experience for end-users.
Hardware Troubleshooting
Hardware Troubleshooting involves identifying, diagnosing, and resolving issues related to physical components of computers and other devices.
Customer Service Skills
Customer service skills are crucial in IT Helpdesk Support as they directly impact user satisfaction and the overall efficiency of problem resolution.
GitHub Projects and Labs
The projects and labs featured here cover a wide range of IT topics, including hardware installation, system troubleshooting, network configuration, and software deployment.
YouTube Video Demos
View labs in action via my YouTube link to a private listing of videos